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Microsoft Surface Go review: Great for lightweight work on-the-go

By PY Ho - 14 Feb 2019
Launch SRP: S$828

Introduction & Features

The return of the small Surface

Microsoft’s first stab of the budget Surface models ran on ARM-based NVIDIA processors and ran on Windows RT, a highly restricted version of Windows 8 geared for ARM devices. However, sales didn’t work out well for their ARM experiment, as users can only install programs via Windows Store and it lacked essential productivity programs. In 2015, Microsoft ditched ARM and fell back to traditional x86 compute architecture when they released the Surface 3, the little brother to the well-received Surface Pro 3. It ran on a full version of Windows 8.1 operating system (and later Windows 10), and with a sub-S$1000 pricing, it was popular. So much so, many enthusiasts felt the Surface notebook family was incomplete when Microsoft released the Surface Pro 4 and later the Surface Pro (2017) models without a successor to smaller and more portable Surface 3.

In 2018, they finally released a compact Surface, dubbed the Surface Go. While it has been available in retail since the last quarter of 2018, it wasn't until much more recently that we had review units made available, thus our current review.

This new entrant follows much of the design language established by the Surface Pro (2017); in many ways, it’s more like a minified, budget version of Surface Pro (2017). With that, how has it changed from the old Surface 3 and how different is it from the Surface Pro (2017)?

Before we dive in, here's a video overview from another colleague at HardwareZone:-



Note that Microsoft has released two variants of Surface Go: 4GB RAM with 64Gb eMMC storage, and 8GB RAM with a 128GB SSD. The set that I've at hand is the more powerful latter variant that should be more versatile to handle a wider set of tasks and expectations of a compact notebook.


Everything new and notable on the Surface Go

New processor

While many OEM budget convertible notebooks are still powered by Intel Atom processor variants, the Surface Go runs on an Intel Pentium Gold series processor. Pentium Gold is a new series of low-powered budget processors announced by Intel late in 2017. It’s based on the Kaby Lake micro-architecture, and is a 64-bit platform, thus marking the first 'budget' Surface from Microsoft that’s based on a modern desktop computing platform. It isn't cheap like the OEM budget convertibles, but you'll soon see that the Surface Go is a far more refined product in design and features than any of those budget options.


PixelSense display

The Surface Go comes with a 10-inch, 3:2 aspect ratio, PixelSense display (1,800 x 1,200 pixels resolution), complete with an extremely wide viewing angle. This makes reading on Surface Go in tablet mode comfortable. Given the high resolution of the screen, it's also much sharper and crisper than the Full HD screen of the old Surface 3.


Lighter, sleeker

The Surface Go itself weighs just 522 grams, much lighter than the already portable Surface 3. Together with the optional keyboard’s weight of 243 grams, that's a total of just 765 grams, possibly making Surface Go the lightest modern laptop in the world, performance notwithstanding. With the tablet’s thickness at just 8.3mm and the optional keyboard at 4.6mm, the combined thickness of 12.9mm is thinner than most ultraportable notebooks. The relatively small surface area of 24.5 x 17.5cm ensures that the Surface Go easily fits into small pouches or bags, making it very portable.

The Microsoft Surface Go juxtaposed against a 12-inch Apple MacBook. Yes, it's that small.

Thickness compared.


USB Type-C (and microSD card slot)

The old Surface 3 had too many ports; a micro-USB, a single USB Type-A, and a Mini Displayport. Taking cues from Apple to simplify connection options, Microsoft replaced all of the old ports with a single USB Type-C port. While this means you would have to shell out more money to buy dongles and adapters, it also means that these dongles can be reused with other USB-C devices, such as the iPad and various Android phones. Even Apple’s USB-C to HDMI Multiport Adapter works on the Surface Go.

The USB-C port also supports Power Delivery charging of up to 45W, giving users another option to charge other than the Surface Connector included. This greatly simplifies traveling needs as just one Power Delivery charger would be sufficient.

The Surface Go continues its trend of offering expandable storage via a microSD card slot that's tucked neatly behind the kickstand as seen here:-


New hinge

Just like Surface Pro, Surface Go offers a kickstand that can be tilted back up to 165 degrees. Microsoft calls this configuration “Studio Mode”, first implemented on the Surface Pro. Together with Surface Pen, Studio Mode allows users to use the tablet as a drawing board.

With the kickstand completely laid back, aka Studio Mode, it makes it easy for inking activities such as taking notes or drawing/coloring. Of course you need to purchase the optional Surface Pen to enjoy these extra capabilities.The kickstand in a more upright position is great for movie watching or for everyday productivity needs.

Wherever you plan to use the Surface Go, the kickstand is really accomodative to get the best out of it.


New Surface Pen

Just like the Surface Pro, new Surface Pen works on the Surface Go too. It can apply 4,096 different levels of pressure, with 1,024 levels of tilt. The Surface Go does not come packaged with a Surface Pen, and it must be purchased separately at S$148.

That's how you attach the optional Surface Pen to the detachable Surface Go notebook.


Surface Connect

The old Surface 3 was given the ‘mobile device’ treatment; it charged via micro-USB. Surface Go uses Surface Connect, the same power adapter used in the Surface Pro family.


New Surface Go Type Cover Keyboard (and Alcantara versions)

Looking back at the old Surface 3 optional Type Cover keyboard, it was cramped, while the touchpad is rather small and off-center. It might have been acceptable in those days, but not anymore. Thankfully, the Surface Go's optional Type Cover keyboard is well spaced out, with a bigger touchpad and follows much of what's established on the Surface Pro's Type Cover as seen in this comparison:-

Left: Surface Pro (2017), Right: Surface Go.

The key configuration is more ergonomic and closer to Apple’s top row of functional keys. The Surface Go keyboard also comes in Alcantara material, should you want a premium feel and look. As with most convertible notebooks, you can fold the keyboard all the way to the back and the user can hold the Surface Go like a tablet; any key presses on the keys will not register.

While the optional Type Cover of the Surface Go is much improved over its far older companion, take note that you'll still have to get used to the Surface Go if you're coming from a regular sized keyboard layout. Referring to the photo comparison above, note that both Type Covers add-on units retain almost all the keys. The only way you can retain all the keys and make the Type Cover compact enough to suit the Suface Go is by reducing the individual key sizes in addition to the alteration on the function key row.

Almost all the keys are present and yet the Surface Go's Type Cover is that much smaller when juxtaposed against the Surface Pro's Type Cover? How is it possible?

The more compact individual keys is how Microsoft managed to pull off this keyboard design. Look carefully at the keys that are lettered Q, A and Z respectively on both keyboards.

Simply said, if you've always used regular sized notebooks and their keyboards, and you intend to get the Surface Go for full productivity needs, you will have to adapt to a more cramped key layout. However, if you're upgrading from the Surface 3, you will appreciate the new keyboard design tremendously. It's one of those things you have to strike a compromise with such compact notebooks - you can't have it all unless you're ready to lug around a regular sized Bluetooth keyboard.

The non-Alcantara black Surface Go Type cover costs S$138, while the Burgundy, Platinum and Cobalt  Blue Alcantara Type Covers will set you back S$188.


Windows 10 S

Surface Go runs Windows 10 S out of the box. In ‘S’ mode, many functions are limited, particularly installation of traditional applications. Instead, users can only install apps from the Windows Store. Microsoft claims that only by leaving Windows 10 in S mode, will Surface Go be able to achieve its potential and maximize battery life.

However, the selection of apps in Windows Store is seriously abysmal - even today. Due to very strict app submission policies, there are no other alternative browsers in the Windows Store for users to install, other than to use the default Microsoft Edge. You cannot even install many PC games. Major apps, such as 1Password and VLC, have stopped submitting updates to the Windows Store, preferring users to download directly from their websites instead. Yet, this will require users to exit S mode.

One would expect all major Microsoft products to run in S mode. Surprisingly for developers, neither Visual Studio, nor even its lightweight editor Visual Studio Code, can be installed in S mode. The only major Microsoft product that can run in S mode is its very own Microsoft Office suite.

Good news though: it is easy for users to exit S mode and experience full Windows. Just go to System, and find “change product key to Windows 10 Home/Pro”. Note that this is one way change; to go back S mode again, you will have to reset the device. (Bonus tip: you will not see the need to revert back.)

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  • Design 8
  • Features 8.5
  • User-Friendliness 8
  • Performance 6.5
  • Value 7
The Good
Brilliant display
Slim and very light
Very compact and stowable
Excels in certain use-cases
The Bad
Only 1 USB-C port
Type Cover and Surface Pen are optional
Performance could be better
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