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Zoom rolls out enhancements to stay relevant as Zoomtopia 2021 kicks off

By Ken Wong - on 14 Sep 2021, 2:07pm

Zoom rolls out enhancements to stay relevant as Zoomtopia 2021 kicks off

Zoomtopia is Zoom's annual conference where they showcase upcoming enhancements to the app.

At Zoomtopia 2021, the video conferencing service showcased a host of new features as it moves to stay relevant as users go back to the office.

More languages will be added to Zoom's transcription service.

One of Zoom’s key announcements over the year was their live transcription service that would be rolled out to all users by the third quarter of 2021. Zoom will now be rolling out more language support for the service with 30 transcription and 12 translation options to arrive by the end of 2022.

The whiteboard can now be shared offline.

Zoom’s whiteboard will become a “digital canvas” where users can add sticky notes, drawings, and comments on them, and view them whenever they want, even outside of calls.

Oculus will bring Zoom into the virtual space.

Zoom will be partnering with Facebook to bring the physical and virtual world to Horizon Workrooms on Oculus. Users can access a video conference and interact with the Whiteboard, while in a virtual world.

Connect your product experts and customers quickly to solve any problems.

They will be introducing the Zoom Video Engagement Centre (VEC). This is where product experts and customers can be connected to solve any problems. When available, VEC will first target specific verticals and add video to a company’s existing contact centre solutions.

Video voice messages are coming to Zoom Phone.

Zoom Phone will provide a more personable alternative to standard voicemails with the ability to leave video messages for colleagues, right into their voicemail inbox. Zoom will also extend end-to-end encryption (E2EE) to Zoom Phone.

Verified identities will be a security enhancement to be rolled out.

Zoom will continue to enhance security and is developing a Bring Your Own Key (BYOK) offering, with an initial beta later this year. Additionally, to verify that participants are who they say they are during a Zoom meeting, Zoom will begin displaying verified profile information next year.

You can read the full list of enhancements in blog posts on Zoom's website

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