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Sony's WH-1000XM3 noise-cancelers are reportedly acting up in the cold

By Kenny Yeo - on 15 Jan 2019, 9:35am

Sony's WH-1000XM3 noise-cancelers are reportedly acting up in the cold

The  Sony WH-1000XM3 is an excellent wireless noise-canceling headphone but it appears that it is afraid of the cold.

According to numerous ports on the web, Sony's newest noise-cancelers seem to be acting up in the cold.

As northern hemisphere plunges into winter, multiple users have reported that their headphones have registered phantom touch inputs and volume changes.

And it is not just freezing temperatures we are talking about. Users have reported this odd behavior even in the between 1°C and 8°C.

There are even accounts that strong winds have triggered the virtual assistant button on the WH-1000XM3.

Users suspect that the problems are due to the touch-sensitive controls on the headphone's ear cups.

Meanwhile, Sony UK has confirmed that it is investigating the issue and has the following advice for users in the interim.

Should you be confronted with the behaviour described above when switching between the significantly different temperature environments of European winters, please be aware of this simple workaround: turn your headphones OFF and ON again — this simple act of rebooting resets certain parameters within the device and will solve any unpredictable product behaviour. 

We want to thank you for your understanding. Please consider bookmarking this page or installing our Support by Sony mobile app for any potential updates to this article.

Good thing it never gets this cold in Singapore, eh?

Source: The Verge

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