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Samsung says there is nothing wrong with the vivid mode on the Galaxy S24

By Shawn Tan - on 5 Feb 2024, 9:15am

Samsung says there is nothing wrong with the vivid mode on the Galaxy S24

Samsung wants "to provide a more natural viewing experience" on the Galaxy S24 series.

Samsung reportedly confirmed that there is no issue with the display on the Galaxy S24 series

After customers who pre-ordered the Galaxy S24 started collecting their devices on 24 January, there have been reports of the "washed out" display of the devices in vivid mode when compared to the older Galaxy S23 or Galaxy S22 models.

It was later reported that a Samsung Support staff told a customer that the company was aware of the issue and would issue a software update.

A new report has surfaced from Tekn√≥filo claiming to have received a statement from Samsung Spain. The tech site received word from a Samsung Spain representative that "the display behaviour is an intentional colour adjustment and is not a product defect." Below is the purported full statement from Samsung Spain: 

We have adjusted the colors and brightness of Galaxy S24 series products to provide more accurate and comfortable viewing during use. Some changes have been made to the display technology to provide a more natural viewing experience, so users may notice differences in color depth compared to older devices.

This display behavior is an intentional color adjustment and is not a product defect, so it can be used safely.

To offer our customers the best possible experience, we value your feedback and continually improve our software (UX) as the market and consumer interests evolve.

In other words, there is no upcoming software update to "fix" the display because there is nothing wrong with it in the first place. Unless, of course, Samsung decides to reverse its decision. 

Source: teknofilo via Android Authority

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