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Is the Samsung Galaxy Z Flip screen protector service coming to Singapore?

By Ng Chong Seng - on 22 Mar 2020, 10:54am

Is the Samsung Galaxy Z Flip screen protector service coming to Singapore?

When Samsung launched the Galaxy Fold last year, it also introduced a free Galaxy Fold Premier Service to provide additional customer care services for buyers of the foldable phone. With the arrival of the Galaxy Z Flip last month, this service, which now includes Samsung’s second foldable phone, has been rebranded to the Galaxy Z Premier Service.

At the moment, key services for the Galaxy Z Premier Service in Singapore include 24/7 phone or chat support, one-time screen replacement or repair within 1 year from the device’s purchase date (note: you’ve to pay a small deductible) and two free door-to-door deliveries for service support in the first 12 months. There’s also 1-to-1 device exchange within 30 days if the device suffers from a ‘functional failure’, free data transfer service, free device diagnostics and more — you can read the full customer agreement here.

In the U.S. and Hong Kong, the Galaxy Z Premier Service offers another perk for Galaxy Z Flip owners: a one-time free screen protector and pasting service done by an authorised Samsung technician. With third-party Z Flip screen protectors now readily available, some local Z Flip owners are beginning to wonder if this service is coming here or if they should take the plunge and source for their own screen protector.

Well, I’ve reached out to Samsung Singapore about the availability of this service here and the answer in a nutshell is that the company has nothing to share at the moment, other than highlighting that “service offerings differ by country”. It’s not a straight up not coming confirmation per se, but there’s also no indication that it’s coming.

We’ll update this article if anything changes.

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