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Samsung Galaxy Note7 owners are now eligible for refunds in Singapore

By Liu Hongzuo - on 12 Oct 2016, 6:03pm

Samsung Galaxy Note7 owners are now eligible for refunds in Singapore

Note7 owners who have been waiting desperately for a decision by Samsung Electronics Singapore will be relieved to know that they can now get a refund for their Galaxy Note7 smartphones.

Alternatively, they can choose to exchange the Note7 for a Galaxy S7, Galaxy S7 Edge, or any other Samsung device with the price difference refunded to them as well.

More details on how the exchanges and refunds will be revealed at a later time, as Samsung is still sorting out technicalities with local telcos and retail partners. Meanwhile, Note7 owners are strongly advised not to use their device, and to power them down.

From Samsung Singapore’s press site:

Singapore, 12 October 2016 – Samsung Electronics Singapore announces remedy options for Galaxy Note7 customers in Singapore, following its advisory for Galaxy Note7 customers to power down and stop using the device.

Singapore customers will be able to exchange their Galaxy Note7 for a Galaxy S7 edge, a Galaxy S7, or another device, with a refund of the price difference between devices. Alternatively, they may return their Galaxy Note7 for a refund.

The company is in close discussions with its telecommunication operator and retail partners, and details on how Galaxy Note7 customers can go about the exchange or refund will be provided soon.  All Galaxy Note7 customers are urged to take up the options when these are made available to them.

Samsung is also looking into remedies for Galaxy Note7 customers who purchased the Samsung Concierge service.

Consumers can call 1800-SAMSUNG (7267864) for more information or further assistance.

You can view the timeline of the Samsung Galaxy Note7 saga here.

Source: Samsung

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