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PSA: Samsung Singapore will disable the 5% of unreturned Galaxy Note7 devices

By James Lu - on 28 Dec 2016, 8:45pm

PSA: Samsung Singapore will disable the 5% of unreturned Galaxy Note7 devices

Note: This article was first published on 20th December 2016.

Following OTA updates to unreturned Samsung Galaxy Note7 devices in the US and other countries that completely restrict the phone from charging past zero percent, Samsung Singapore will be implementing a similar software update on 28th December 2016.

According to Samsung Singapore, more than 95 percent of Galaxy Note7 customers have completed their exchange/refund. Any customers who have yet to do so are urged to contact Samsung by calling: 1800-SAMSUNG.

"As customer safety remains our utmost priority, Samsung Electronics Singapore will be implementing a software update on 28 December 2016, which will restrict all Galaxy Note7's battery charge to zero percent. Galaxy Note7 customers who have yet to participate in the exchange/refund programme are urged to back up their data in the Galaxy Note7 immediately and power down their device. They are invited to call 1800-SAMSUNG (7267864) to arrange for an exchange or a refund. More than 95 percent of Galaxy Note7 customers in Singapore have since completed their exchange/refund. Samsung is thankful for the support from customers and is deeply sorry for the inconvenience caused."

It's possible that some Samsung fans will probably keep their Note7 device for sentimental reasons or keep it as a collector's item, we do urge these users to not power/charge the device in light of Samsung's strict control in disabling any and all existing Note7 devices in the wild.

To-date, Samsung has yet to issue a direct formal announcement on the exact details on the phone's undoing, learning points and preventive measures. While there are no short of reports and possible explanations for the Note7's demise, such as this very likely reason, officially, Samsung is still investigating. Given these circumstances, it would be foolhardy for anyone (such as this user) to continue using his/her Note7 smartphone.

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