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PSA: Grab App and services down in a number of S.E.A countries

By Ken Wong - on 16 Nov 2021, 12:47pm

PSA: Grab App and services down in a number of S.E.A countries

The App outage began early Tuesday morning. Image source: Grab Facebook page.

A growing number of complaints from customers, drivers, and GrabFood delivery riders have been seen popping up on Grab’s Facebook page as the company’s app became inaccessible on Tuesday.

Reports have the app suffering outages across a number of Southeast Asian nations including Singapore, Malaysia, and Thailand.

In a Facebook post, Grab said that their “services are not accessible at the moment” with reports stating that services including its popular transport and food delivery services have not been accessible to its consumers as early as 7:30am.

According to a Grab spokesperson:

We are currently experiencing a service disruption. Our teams are working hard to fix this and we will provide updates as they become available. We apologise for the inconvenience.

 

One customer complaint. Image source: Grab Facebook page.

Complaints online range from lost income for drivers to late fees of S$130 despite having completed the ride.

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