PSA: Apple recalls their three-prong AC wall plug adapter to avoid electrical shock risk
PSA: Apple recalls their three-prong AC wall plug adapter
Apple today announced a voluntary recall of AC wall plug adapters designed for use primarily in Hong Kong, Singapore and the United Kingdom. Apple states that in very rare cases, affected three-prong wall plug adapters may break and create a risk of electrical shock if touched. These wall plug adapters shipped with Mac and certain iOS devices between 2003 and 2010 and were also included in the Apple World Travel Adapter Kit. Apple is currently aware of six incidents worldwide.
Take note that the recall does not affect any Apple USB power adapters.
For the benefit of customer safety, Apple has voluntarily decided to exchange affected wall plug adapters with a new adapter, free of charge.
How to identify if you have an affected wall plug adapter?
Compare your adapter to the images below. Affected three-prong wall plug adapters are white, with no letters in the inside slot where it attaches to an Apple power adapter. New adapters are white with gray on the inside portion that attaches to the power adapter.
Apple will need to verify your Mac, iPad, iPhone or iPod serial number as part of the exchange process, hence it's best to find your serial number in advance. You may then choose one of these options to lodge your exchange request:-
- Find an Authorized Apple Service Provider
- Make an appointment at an Apple Retail Store
- Contact Apple Support
Customers who purchased an Apple World Travel Adapter Kit should use one of the options above to exchange their affected three-prong wall plug adapter.