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Pre-ordering the Samsung Galaxy Note20 & Note20 Ultra? Read this first

By Liu Hongzuo - on 6 Aug 2020, 2:30pm

Pre-ordering the Samsung Galaxy Note20 & Note20 Ultra? Read this first

This article was first published on 5 August 2020, 10PM.

6 August 2020 2.30PM update: StarHub has kindly informed us that they do not offer the 4G variant of the Galaxy Note20. Folks pre-ordering through StarHub can still pre-order the Note20 (5G variant) and Note20 Ultra. The same information has been appended to the relevant section below.

Samsung Galaxy Note20 Ultra.

The Samsung Galaxy Note20 and Galaxy Note20 Ultra officially go on sale on 21 August 2020. Here, we have the pre-order details and the benefits of other added services, like the Samsung Concierge Care Pack, the ability to test drive either device, and the Samsung vPromoter programme for added purchase assistance. Before we start dissecting our options, let's look at the variants we're getting here:

  • Galaxy Note20 (256GB, 4G variant) at S$1,398
  • Galaxy Note20 (256GB, 5G variant) at S$1,548
  • Galaxy Note20 Ultra (256GB, 5G) at S$1,898

The Galaxy Note20 comes in Mystic Bronze, Mystic Gray, and Mystic Green. The Galaxy Note20 Ultra has Mystic Bronze, Mystic Black, and Mystic White.

Pre-orders commence on 6 August 2020, 10AM SGT and here's our really quick video overview of the new phones:-

Pre-ordering and registration of interest via telcos

Customers can visit the following telco URLs to pre-order and register their interest in the Galaxy Note20 series devices:

Folks who pre-order via this option can start collecting their devices from 17 August 2020.

M1 and Singtel buyers can opt to receive their Note20 series phones via in-store collection, delivery, or through POPStation collection. StarHub buyers can receive their unit via delivery only.

6 August 2020 2.30PM update: StarHub has kindly informed us that they do not offer the 4G variant of the Galaxy Note20. Folks pre-ordering through StarHub can still pre-order the Note20 (5G variant) and Note20 Ultra.


Pre-order via Samsung

You can also pre-order directly from Samsung if you wish to grab a Galaxy Note20 series phone without contract. Either drop by the Samsung Online Store or physically visit a Samsung Experience Store during their opening hours.

  • Central: at 313@Somerset #B2-24/25/26 Tel: 6836 1809, Bugis Junction #01-63/63A Tel: 6338 7911, Chinatown Point #01-48 Tel: 6222 7911, VivoCity #02-28/29 Tel: 6376 9150
  • East: at Bedok Mall #B1-07 Tel: 6844 9310, Tampines Mall #02-29 Tel: 6782 9575
  • North: at Causeway Point #01-01 Tel: 6891 1011, NEX #04-42 Tel: 6636 7392
  • West: at Jurong Point #B1-09/10/11 Tel: 6791 2272, Westgate #01-01 Tel: 6369 9175

Customers who pre-order via the Samsung Online Store can collect their devices starting from 17 August 2020, either via delivery or at the Samsung Experience Store.

Customers who opt to walk-in to a physical store (above) can collect their devices starting from 17 August 2020.


Pre-order via selected third party retailers

There's also the option to pre-order a Note20 or Note20 Ultra via Samsung's selected electronic retailers, KrisShop, as well as Takashimaya Department Store and their official Lazada and Shopee platforms. More details can be found at the respective retailer's websites:



Note20 and Note20 Ultra pre-order bonus

Pre-orders of the Note20 and Note20 Ultra will be entitled to a complimentary exclusive product upon successful collection and payment or delivery of the unit:


Samsung Concierge Care Pack

In a nutshell, the Samsung Concierge Care Pack offers a host of preventive and warranty-like after-sales services as one S$48 package. You'll get:

  • 1-to-1 device exchange within 30 days of purchase
  • 50% savings for one-time, out-of-warranty repair
  • One-time service support at your doorstep
  • Diagnostic device checks
  • Hassle-free data transfer with dedicated switching service
  • And more (12 months from purchasing the service)

Folks who buy the Galaxy Note20 and Note20 Ultra via the Samsung Online Store or Samsung Experience Store will receive a complimentary Samsung Concierge Care Pack along with the device. If you purchased the device via other authorised channels, the Samsung Concierge Care Pack can be separately purchased at the following authorised customer service centres of Samsung Experience Stores:

  • Causeway Point (1 Woodlands Square, #01-01, Singapore 738099)
  • Plaza Singapura (68 Orchard Road, #B2-23, Singapore 238839)
  • VivoCity (1 Harbourfront Walk #02-28/29, Singapore 098585)
  • Westgate (3 Gateway Drive, #02-01, Singapore 608532)
We suggest reading the care pack's URL above to learn more about its applicable Terms and Conditions

Galaxy Test Drive

Want to test the Note20 and Note20 Ultra before buying, but yet want to social distance for society's and your sake? Samsung is offering a new 'test drive' programme that allows interested folks to try the new devices without requiring them to head down to the physical Samsung stores.
Starting from 6 August 2020, you can visit to book a test-drive appointment, completely free-of-charge. Each session is 15 minutes at your doorstep, and it comes with a product demo kit.
Appointment availability begins on 8 August 2020 onwards, between 10AM and 9PM daily. Appointments for Galaxy Test Drive are subjected to slot availability. Terms and conditions also apply.

Samsung vPromoter

How do we shop online while getting a similar in-store experience? Samsung also launched the Samsung vPromoter service to cover this gap. In essence, the vPromoter service allows consumers to start a video call with a Samsung vPromoter during their online shopping journey. The product expert will guide the user along every step of the journey and offer a similar in-store shopping experience. 
The service begins on 6 August 2020, between 11AM and 9PM daily for the Note20 and Note20 Ultra. For other Samsung products, the vPromoter service is available between 9AM and 9PM. Terms and conditions apply.
To learn more about Samsung vPromoter, click here.
Finally, the trade-in programme detailed in our Galaxy Tab S7 and S7+ pre-order article also applies to folks buying the Galaxy Note20 and Galaxy Note20 Ultra.

To learn more about what the Samsung Galaxy Note20 series offer, and where they differ, don't forget to check up on our coverage here.

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