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Opensignal: StarHub takes top spot in Singapore for overall mobile experience

By Ken Wong - on 29 Nov 2022, 10:59am

Opensignal: StarHub takes top spot in Singapore for overall mobile experience

Image source: Opensignal.

StarHub users had a lot to cheer about in Opensignal’s latest Mobile Network Experience Report.

According to research conducted between 1 August to 29 October this year, StarHub provided its users with the best overall experience in Singapore, winning all five awards for the overall experience of Opensignal's users – from streaming mobile video and playing multiplayer games to using over-the-top voice apps over cellular connections.

The report found that StarHub users had the best experience when playing multiplayer mobile games over cellular connections giving StarHub the title of Winner of the Games Experience award.

Image source: Opensignal.

In the previous report, StarHub, M1, and Singtel users saw minimal to no difference in using over-the-top voice apps such as WhatsApp, Skype, and Facebook Messenger. However, for 2022, StarHub is the Winner of the Voice App Experience award, with a score of 81.4 points on a 100-point scale.

Image source: Opensignal.

StarHub is also the new winner of the Excellent Consistent Quality award, replacing Singtel, for providing the best experience to support common applications’ requirements. For Core Consistent Quality, StarHub’s score of 92.2% beats Singtel’s by 1.9 percentage points.

Image source: Opensignal.

StarHub has the fastest overall experience – the operator continues to be the clear leader for Download Speed Experience with a score of 81.1 Mbps as well as Upload Speed Experience with an average upload speed of 14.7Mbps. Users’ download speeds have risen sharply across three out of four operators – StarHub (by 23%), Singtel (by 22.8%) and M1 (by 11.5%).

Image source: Opensignal.

Three out of four operators - M1, Singtel, and StarHub have retained their perfect scores for 4G coverage experience – 10 on a 10-point scale from the last report. Their users have good 4G coverage experience in all the locations where they live, work and travel across the island.

 

 

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