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OnePlus 5 glitch prevents users from calling 911 and other emergency numbers

By Liu Hongzuo - on 19 Jul 2017, 10:30am

OnePlus 5 glitch prevents users from calling 911 and other emergency numbers

Yesterday, multiple OnePlus 5 users gathered on Reddit to verify a dangerous glitch on their new devices. Apparently, the OnePlus 5 handset will reboot itself after an emergency number was dialed.

According to the various reports from different users in different countries, dialing emergency numbers, such as 911 (U.S.), 112, and 999 (U.K. and EU), would prompt the OnePlus 5 to reboot itself during its call-connecting attempts. Below is a video by Nick Morrelli (user Seattle_Horn on Reddit), who attempted to document and replicate the bug. For context, Morrelli’s OnePlus 5 failed to connect to 911 when he called to report a fire he witnessed earlier in the day.

Other OnePlus 5 users have entered the forum thread to confirm similar findings. The phone also reboots when it attempted to call emergency numbers of other countries. Anecdotal reports of the same bug occurring on older OnePlus phones also came up in the discussion, with other users claiming that their phones are unaffected.

 According to The Next Web, the bug potentially affects any emergency hotline as it uses the phone’s GPS feature to work. Here’s the statement offered by OnePlus, as shared by the news site:

We have contacted the customer and are currently looking into the issue. We ask anyone experiencing a similar situation to contact us at support@oneplus.net.

Source: Reddit, The Next Web

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