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OCBC launches healthcare app to help ease concerns over a second wave of infections

By Ken Wong - on 24 Jun 2020, 10:56am

OCBC launches healthcare app to help ease concerns over a second wave of infections

Choose from 100 GPs and specialists

As Singapore enters a safe reopening phase during this Covid-19 pandemic, OCBC and seven medical groups have come together to launch the HealthPass app.

The app will provide access to more than 100 general practitioners (GPs) and specialists to address the healthcare needs of all Singapore residents over the age of 18.

You do not need to be an OCBC customer to use the app but OCBC customers will receive promotions through the app.

Video consultations and in-person appointments with both GPs and specialist doctors can be booked and administered through the app, with medication delivered to the patient’s doorstep if needed.

HealthPass by OCBC also partners CXA, a leading employee benefits insurtech provider in Singapore, to provide users with access to more than 100 merchant offers through the app’s wellness store. These wellness products and services like physiotherapists, dentists, and some TCM shops.

You can make appointments with medical specialists

Patients also do not need to make physical cash or card payments. Once a credit or debit card is added to the app, payments to clinics and the online store are processed digitally, and the app helps users to track all costs in one place.

The consultation fee is kept flat at S$20 for each telehealth and an in-clinic visit to a GP during normal operating hours. Patients pay a flat fee of S$100 for the first telehealth or in-clinic consultation with any of the 63 specialist doctors from 21 specialities including gynaecology, paediatrics, cardiology, dermatology, and oncology.

OCBC members can receive promotions within the app

After a consultation, patients can also access digital Medical Certificates (MC), clinic invoices and laboratory results from the clinics visited securely through the app.

Pranav Seth, OCBC Bank’s Head of Digital and Innovation said:

COVID-19 will eventually pass, but its impact on the community will be long felt, and widespread access to telehealth will provide a big boost to help manage Singapore’s healthcare needs. Notwithstanding that, in-clinic visits are still necessary for certain medical treatments. As a result, we will on-board more clinics and healthcare providers on the HealthPass

SingHealth launched a ‘MyCare’ app for patients at Singapore General Hospital. The custom app also comes with interactive features such as a messaging function that allows patients to ask specific questions about their care plan, or to put in requests for water, pillow or housekeeping services. Educational videos and care tips will also be available, so patients can learn to better care for themselves.

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