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NZXT pauses sales of its H1 cases over potential fire hazard

By Hoots the Owl - on 2 Dec 2020, 1:11am

NZXT pauses sales of its H1 cases over potential fire hazard

Image Source: NZXT

NZXT has pressed pause on sales of its H1 mini-ITX chassis due to – wait for it – its potential to catch fire. The issue surfaced as early as a couple of months ago, when a user on Reddit reported seeing smoke come from their H1 case when powering up their PC. In a more dramatic account from a few weeks ago, another user said they saw flames coming out of the case.

In a blog post, NZXT says it's identified that two screws that attach the PCIe riser assembly to the chassis may cause an electrical short in the PCB. Repair kits are currently being prepared with two new screws that will fix the issue.

NZXT says that fewer than 10 H1 cases have been affected so far, but it is still halting sales to be safe. It describes the issue has a "low probability occurrence", but recommends powering down your H1 PC anyway until you receive a repair kit. These kits are expected to reach some customers as early as this week.

The company has also set up a dedicated H1 contact channel, and you can reach out to them directly at h1support@nzxt.com.

Source: NZXT