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Microsoft is offering free repairs for Surface Laptop 3 screen cracks

By Cookie Monster - on 11 May 2020, 12:00am

Microsoft is offering free repairs for Surface Laptop 3 screen cracks

The Microsoft Surface Laptop 3.

Since the retail availability of the Surface Laptop 3 last year, Microsoft has been receving reports from users about cracks appearing on the screen for no reason. It has since investigated these claims and may have found a potential fault.

In a support document on its website, Microsoft shared that a hard foreign particle may cause a hairline fracture in the glass that may seem to appear unexpectedly or without visible cause in a very small percentage of cases. 

Microsoft recommends users to contact its Support team if they believe their Surface Laptop 3 devices are having this issue. It will initiate a repair free of charge during the warranty period of the device. Users who have previously paid for a repair that was caused by this issue can contact Microsoft Support for reimbursement. 

Source: Microsoft