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Microsoft issues recall of select Surface Pro power cords, here's how to replace them

By Koh Wanzi - on 22 Jan 2016, 12:24pm

Microsoft issues recall of select Surface Pro power cords, here's how to replace them

Microsoft power cord

News broke a couple of days ago that Microsoft would be issuing a voluntary recall for the power cords of every Surface Pro tablet before the Surface Pro 4. The company has now released further details on exactly which customers are affected, and how they can go about requesting a replacement AC power cord.

As it turns out, if the affected cords are wound too tightly, or twisted or pinched over an extended period of time, there is a risk that the cord will overheat and become a fire or shock hazard. Microsoft was alerted to the problem by a small number of customers, and is now taking steps to make available free replacement cords to all eligible customers.

The issue applies to all Surface Pro 1, 2, and 3 owners who bought their devices before 15 July 2015. Surface Pro 4 and Surface Book owners are unaffected. Customers can head over here to begin requesting their replacement power cord. This is the only way to get a replacement, and Microsoft says that you won’t be able to get one from its resellers.

Microsoft Surface power cord

After placing the request, you’ll be sent an email with your order status and tracking information and can expect to receive the replacement cord within 4 to 6 business days.

Even if you haven’t noticed any problem with your cord, Microsoft says that you should stop using it anyway and request a new one. The replacement cord features a new design, the same as that on Surface Pro 3 devices sold after 15 July 2015.

Source: Microsoft

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