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Gigabyte has issued a recall for its Z690I Aorus Ultra mini-ITX motherboard

By Kenny Yeo - on 17 May 2022, 9:55am

Gigabyte has issued a recall for its Z690I Aorus Ultra mini-ITX motherboard

The Gigabyte Z690I Aorus Ultra (Image source: Gigabyte)

Gigabyte has just a issueed a recall for one of its mini-ITX motherboards, the Z690I Aorus Ultra.

According to Gigabyte, there's an issue with the PCIe 4.0 slot that can cause system instability and crashes. They said:

While investigating reports of customers experiencing issues with their Z690I AORUS ULTRA, we discovered that there are certain cases of system instability and WHEA PCIe errors when paired with some PCIe Gen4 graphics cards.

The fix, according to them, is to set the PCIe speed to Gen 3 instead of Gen 4, which isn't an ideal fix especially when someone has splashed the cash to get a motherboard that has all the latest features.

So to address the issue in a way that is satisfactory to customers, Gigabyte is offering a special program to upgrade customers who have purchased the Z690I Aorus Ultra to the Z690I Aorus Ultra Plus or "equivalent models." Alternatively, they can also apply for a full refund.

Gigabyte says this program will be applicable for all customers who have purchased a Z690I Aorus Ultra motherboard (DDR4 and DDR5) from "non-third-party retailers." Customers who have RMA-ed their motherboards are also eligible.

If you are one of the affected customers, you can register for the program through this link.

Source: Gigabyte via Anandtech

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