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Certis robots land at PLQ to provide a safer and better shopping experience

By Ken Wong - on 30 Jul 2021, 12:22pm

Certis robots land at PLQ to provide a safer and better shopping experience

Oscar is here to provide robotic assistance. Image courtesy of Certis.

Certis has brought their Security+ solutions to Paya Lebar Quarter (PLQ) comprising PLQ 1, 2, 3 and Mall as they look for ways to help property owners go digital when dealing with Covid-19 and the ‘new normal’.

Certis' Security+ is an integrated solution comprising security, technology, and customer service that is deployed to deliver a low-touch, safer visitor and shopper experience in this new normal.

Beyond the usual security services like security monitoring from CCTVs, sensors, and intercom systems spread across the four PLQ buildings, part of Security+ is the deployment of an Artificial Intelligence (AI) enabled robot that operates 24/7 to interact with shoppers and visitors.

Oscar can also aid in regular security coverage. Image courtesy of Certis.

An autonomous purpose-built robot with AI detection capabilities, Oscar can detect and sound alerts upon encountering illegally parked bicycles, fires, and people smoking in non-designated areas or loitering in PLQ after hours. It also has the capabilities to broadcast pre-planned or emergency messages to members of the public.

Oscar can be a robotic navigation aid. Image courtesy of Certis.

By Q4 2021, shoppers can use the touch screen on OSCAR to access the mall directory for navigation assistance. Oscar will also be able to identify over-crowding and play messages to inform shoppers to adhere to safe distancing measures.

Oscar isn’t the first robot we’ve seen deployed to help deal with Covid-19 concerns. LG launched CLOi UV to help clean high-traffic areas, while Grab recently launched a pilot program in PLQ where a robot went around the mall collecting food meant for delivery and brought it to a central location where the delivery riders were waiting.

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