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Bank hands-free with OCBC

By Marcus Wong - on 11 Sep 2019, 1:49pm

Bank hands-free with OCBC's virtual Banking Assistant

OCBC has just introduced a new voice-activated banking service called the OCBC Banking Assistant that’s powered by AI and developed by The Open Vault at OCBC. The virtual assistant was first available for use outside of Singapore, but has been re-engineered for local context. It  better understands how Singaporeans talk, and already knows what the most common requests are, so it quickly and accurately pulls up the right information or launches the right service.   

Logic has also been incorporated in the  OCBC Banking Assistant’s responses, so the Assistant will know to prompt you if for example, you ask to pay a bill but don’t specify which account to debit. According to OCBC, the virtual assistant has been rolled out since 19th August 2019, and has helped with over 20,000 requests. Half of those requests involved finding information about spending categories and budgets, and another 30% concerned past banking transactions. Other mobile banking services that were performed using voice included locating ATMs, paying bills and changing banking PINs.

Voice-based conversational banking is one of our high-conviction bets as we shape the bank of the future. Ordering up and carrying out commonly-used banking services just by talking to their smartphones will make it much easier for our customers to manage, move and multiply their finances on their own terms. We are bullish on the conversational AI and natural language processing technology and will continue to invest in enabling more voice-activated interactions over time.

- Mr Aditya Gupta, Head of Digital Business, Singapore and Malaysia, OCBC Bank.

To use the OCBC Banking Assistant, simply log in to the OCBC Mobile Banking app and click the “Banking Assistant” icon. Then speak to the OCBC Banking Assistant by pressing the microphone icon – for example, say: “Pay $100 to Titanium card from 360 Account” – then confirm the transaction summarised on the screen with a spoken “yes” or “confirm”. Of course, you can type your requests instead if you’d rather not speak.

The OCBC Banking Assistant is available to all OCBC Bank customers using version 11 of the OCBC Mobile Banking app.

Here's a list of all the transactions you can now do by voice:

Transactions supported by OCBC Banking Assistant
Personalised Financial insights, Spending Advice and Savings Goals

Balance & Transaction enquiry

  • CASA balance
  • Credit card details
  • Transaction history

Money Insights

  • Monthly spending patterns
  • Category spending breakdown
  • Spending advice
Financial Transactions

Bill payments

  • OCBC credit card bill
  • Other bank credit cards
  • Billing organisations
Service Requests Change PIN
Others Locate nearest ATM

 

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