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Apple's Procedures to Handle iPhone 4 Antenna Issue

By Seow Tein Hee - on 30 Jun 2010, 10:24am

Apple's Procedures to Handle iPhone 4 Antenna Issue

The results might be stellar, with over 1.7 million units of iPhone 4 sold over the past few days. But with the reports of degrading signals and poor reception plaguing the iPhone 4, Apple has had to step up and rectify it. How? By training its employees with a set of procedures, which includes reciting the fact that "Gripping almost any mobile phone in certain places will reduce its reception. This is true of the iPhone 4, the iPhone 3GS, and many other phones we have tested. It is a fact of life in the wireless world."

BoyGeniusReport - The antenna issues plaguing the iPhone 4 have infuriated many iPhone users (and rightfully so), but have you ever wondered how Apple is training its employees to deal with the fiasco? Well thanks to one of our Apple connects, we now know the exact procedures AppleCare reps must follow when dealing with any reception complaints regarding the iPhone 4.

Want to know what the Apple employees are directed to say or do when you bring in an iPhone 4 and complain about the antenna issue? Read the full procedure list over here.