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The main group of people returning their Apple Vision Pro headsets appear to be YouTubers

By Kenny Yeo - on 19 Feb 2024, 1:06pm

The main group of people returning their Apple Vision Pro headsets appear to be YouTubers

Apple's Vision Pro headset has been in the market for a while now, and while the general consensus so far has been mostly promising, it's far from perfect.

And since it's been more than two weeks since its release, this means we are starting to see early buyers returning their purchases.

In case you didn't know, Apple has a generous return policy which lets customers return any product that they are not satisfied with within 14 days of purchase.

However, anecdotal evidence from AppleInsider speaking to sources within Apple's retail chain seems to suggest that the return rate of the Vision Pro is no different from other Apple products. In other words, we are not seeing an unusually high number of returns for the Vision Pro.

A senior Apple Retail employee said:

We've had a few in a few days, not outside the normal range for new stuff across the entire region.

Another source within Apple Retail said:

We've got a checklist we got given to follow on returns, make sure all the pieces are there, the packaging is intact, and that kind of thing. I think I've used it twice this week."

As for customers who did return their Vision Pro headset, many of them just couldn't overcome the "biological incompatibility" with the headset. This means dealing with the discomfort (because the weight is concentrated in front) and motion sickness.

Another group of customers who are returning their Vision Pro headsets are YouTubers. Taking advantage of Apple's return policy, these people often purchase Apple devices to create content and then return them before the two-week limit is up.

One retail employee said:

It's just the f***ing YouTubers so far.

Another source said:

Oh yeah, those guys, yeah. Every product, every time.

That said, it's still early days since 16 February was the first day of the two-week deadline. However, the narrative that there will be a deluge of customers returning their Vision Pro headsets appears to be largely unfounded.

Source: AppleInsider

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