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Apple promises software fix for iPhone X turning unresponsive in cold weather

By Marcus Wong - on 10 Nov 2017, 9:48am

Apple promises software fix for iPhone X turning unresponsive in cold weather

The Loop reported about Reddit user Darius 214 complaining that his iPhone X screen becomes  unresponsive "literally two seconds" from stepping outside for his screen to stop being very responsive, and an Apple spokesperson has since responded. 

"We are aware of instances where the iPhone X screen will become temporarily unresponsive to touch after a rapid change to a cold environment," a spokesperson said. "After several seconds the screen will become fully responsive again. This will be addressed in an upcoming software update."

Apple didn't offer a timetable for the patch, but since the original post on Reddit, several other commenters reported similar issues so it does seem like Darius 214 isn't alone in this regard. But the core question is: how cold is too cold?

Here's Apple's guidelines:

Use iOS devices where the ambient temperature is between 0º and 35º C (32º to 95º F). Low- or high-temperature conditions might cause the device to change its behavior to regulate its temperature. Using an iOS device in very cold conditions outside of its operating range might temporarily shorten battery life and could cause the device to turn off. Battery life will return to normal when you bring the device back to higher ambient temperatures.

These are pretty typical guidelines of course,  but it's easy to see how people in many countries around the world could be facing temperatures above 35oC and below 0oC, so it's good to see a fix is coming.

Sources: Apple Insider, Reddit, The Loop

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