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Apple launches USB-C charge cable replacement program

By Cookie Monster & Liu Hongzuo - on 15 Feb 2016, 10:57am

Apple launches USB-C charge cable replacement program

 Apple has included a diagram (screenshot above) on how to identify an affected cable. <br> Image source: Apple

USB Type-C may be one of the best new tech in 2015, but it is recently in the limelight for the wrong reasons. Due to "a design issue", a limited number of Apple USB-C charge cables that came with the 12-inch MacBook from April to June 2015 may be faulty. The MacBook may not charge or only charge intermittently with an affected cable.

The affected cables come with “Designed by Apple in California. Assembled in China” stamped on along the cable’s wire. The new USB-C charging cables will come with the same text, followed by a serial number.

To address this issue, Apple has launched the USB-C charge cable replacement program where a new, redesigned cable will be provided free to all eligible customers. If you've provided a valid mailing address during the product registration process or Apple Online Store, a new cable will be sent by the end of this month. 

For other eligible customers, you have to find an Apple Authorized Service Provider or contact Apple Support for steps on the replacement process. MacBook users who had paid for a replacement cable due to the design issue can also contact Apple for a refund. To check if your MacBook is eligible for a replacement cable, you can follow the steps provided by Apple on their website.

You can find authorized Apple service centers around town, and the list of official centers are on Apple's website.

For your reference, we’ve conducted a search of authorized Apple maintenance centers in Singapore – there are four locations, including Plaza Singapura and Wheelock Place.

Source: Apple (Singapore) via The Verge