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Apple launches iPhone 12 service program for no sound issues (Updated)

By Cookie Monster - on 22 Aug 2022, 12:00am

Apple launches iPhone 12 service program for no sound issues (Updated)

Updated on 22 August 2022: Apple extended the iPhone 12 and iPhone 12 Pro service program for up to three years after the first retail sale of the devices. Previously, the service program was only valid for up to two years.

Originally reported on 29 August 2021

Apple just announced a service program for iPhone 12 and iPhone 12 Pro owners who experience sound issues. 

On its support page, Apple shared that a very small percentage of iPhone 12 and iPhone 12 Pro devices may experience sound issues due to a component that might fail on the receiver module. When the component fails on the receiver module, the affected iPhone 12 device does not emit sound from the receiver during calls.

It is important to note that the iPhone 12 mini and iPhone 12 Pro Max models are not part of the service program.Affected devices were manufactured between October 2020 and April 2021. 

If you're experiencing sound issues on your iPhone 12 or iPhone 12 Pro, it may be eligible for service. You can head down to any Apple Store or Apple Authorised Service Provider for servicing, free of charge.

Source: Apple

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