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Apple launches AirPods Pro service program for sound issues

By Cookie Monster - on 7 Nov 2020, 10:20am

Apple launches AirPods Pro service program for sound issues

Note: This article was first published on 31 Oct 2020.

The Apple AirPods Pro.

Apple has launched a service program for the AirPods Pro. 

The company determined that a small percentage of AirPods Pro manufactured before October 2020 may have sound issues. Affected units may exhibit one or more of the following issues: 

  • crackling or static sounds that increase in loud environments, with exercise or while talking on the phone.
  • active noise cancellation not working properly; such as a loss of bass sound, or an increase in background sounds, such as street or airplane noise.

If you're experiencing these issues, head down to Apple or an Apple Authorised Service Provider and the affected AirPods Pro (left, right or both) will be serviced free of charge. 

The worldwide service program does not extend the standard warranty of the AirPods Pro, but it covers affected AirPods Pro for two years after the first retail sale of the unit.

Source: Apple

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