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Adobe Makes an Important Customer Security Announcement

By Joy Hou - on 4 Oct 2013, 11:22am

Adobe Makes an Important Customer Security Announcement

Lately, the Adobe security team detected sophisticated attacks on its network, involving the illegal access of its customer information as well as source code for numerous Adobe products. Adobe believes that these attacks may be related.

The company's investigation shows that the attackers had accessed customers IDs, encrypted passwords, and certain information relating to 2.9 million customers on its systems, including customer names, encrypted credit or debit card numbers, expiration dates, and other information relating to customer orders. Presently, Adobe believes that the attackers have not taken decrypted credit or debit card numbers from its systems.

Adobe is taking the following measures:-

  • As a precaution, Adobe is resetting relevant customer passwords to help prevent unauthorized access to Adobe ID accounts. If your user ID and password were involved, you will receive an email notification with information on how to change your password. Adobe also recommends that you change your passwords on any website where you may have used the same user ID and password.
  • Adobe is in the process of notifying customers whose credit or debit card information we believe to be involved in the incident. If your information was involved, you will receive a notification letter with additional information on steps you can take to help protect yourself against potential misuse of personal information about you. Adobe is also offering customers, whose credit or debit card information was involved, the option of enrolling in a one-year complimentary credit monitoring membership where available.
  • Adobe has notified the banks processing customer payments for it, so that it can work with the payment card companies and card-issuing banks to help protect customers’ accounts.
  • Adobe has contacted federal law enforcement and are assisting in their investigation.

Additionally, the company is investigating the illegal access to source code of numerous Adobe products. Based on its findings so far, Adobe is not aware of any specific increased risk to customers as a result of this unfortunate incident.