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2.8 million Samsung washing machines are being recalled in the U.S

By Cookie Monster - on 6 Nov 2016, 9:00am

2.8 million Samsung washing machines are being recalled in the U.S

Image source: Samsung Singapore

Samsung just couldn't catch its breath; its washing machines are being recalled in the U.S. 

According to the Wall Street Journal, the U.S Consumer Product Safety Commission (CPSC) announced a recall of 2.8 million Samsung washing machines after receiving more than 700 reports of the tops detaching during use, which resulted in nine reports of injuries. 34 top-loading models sold since 2011 are reportedly affected by the recall. It does not affect washing machine models sold outside North America. 

“Before you do another load of laundry, contact Samsung and respond to this recall,” CPSC Chairman Elliot Kaye said. “These top loading washers present a risk of injury when used on a high-speed spin cycle…The best way to prevent injury is for everyone who might have a recalled washing machine to contact Samsung—immediately.”

Three consumers claimed that their washing machines suddenly exploded while in use and had filed lawsuits against Samsung. Court documents reveal that Samsung knew about such incidents as early as 24th October 2013. When asked for comments on this issue, Samsung responded with the following statements:

“Our priority is to reduce any safety risks in the home and to provide our customers with easy and simple choices in response to the recall,” said John Herrington, senior vice president and general manager of Home Appliances, Samsung Electronics America. “We are moving quickly and in partnership with the CPSC to ensure consumers know the options available to them and that any disruption in the home is minimized.”

The South Korean company is also working with retailers and the CPSC to inform consumers about the faulty washing machines. For the recall, it is providing in-home repairs, rebates and refunds. Consumers will receive label kits and are instructed to use cycles with lower spin speeds for bulky laundry. 

Samsung is currently carrying out refund and exchange programs around the world for its Galaxy Note7. 2017 will be a "tremendous brand and confidence rebuilding" year for the company as it works hard to regain consumer confidence in its brand.

Source: The Wall Street Journal 

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