The Endgame Gear XM1 is the first mouse from German company Endgame Gear. It weighs a mere 70g, despite not having a honeycomb shell.
I liked the non-RGB version of this exact mouse for 9 months until the connection went faulty. Customer support pressures their buyer into a DIY fix instead of first offering their service. Furthermore, despite sending personal information and my invoice on the initial emails, I was asked to relist everything over again and told I could not get service for the issue without first providing video proof that the connection is faulty.
It happens pretty often while using the mouse, but this is an unnecessary and undue burden on the customer when customer support has an entire FAQ section dedicated to the issue. Shouldn't I be able to just open an RMA without having to provide video evidence? Extremely concerning, especially because this is such a common problem with the product.
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