Giga is a StarHub-owned mobile virtual network operator (MVNO).
Giga, the MVNO sub-brand by StarHub, announced new accessibility features for its app today (5 April 2024) to help users navigate it more easily.
According to StarHub, the additional features were made to fulfil its promise to use technology to empower persons with disabilities (PWDs) in Singapore. Granting equal access to PWDs helps ensure a more inclusive experience in a connected and mobile-first landscape.
“As advocates for equal access and innovation, giga! Is proud to lead the way in prioritising accessibility and AI integration. As a Digital for Life (DfL) Partner, supporting the DfL movement, we are dedicated to removing barriers and empowering PWDs, while our adoption of advanced AI technology reflects our commitment to provide the best for our customers. These initiatives are a testament to giga’s commitment to setting new standards in the telco industry as we continue to prioritise digital innovation, social inclusion, and customer experience,” said Johan Buse, Chief Consumer Business Group at StarHub.
Summary of Giga's in-app accessibility features.
The following are the new accessibility features to help users navigate the Giga app:
- Text to Speech: Text to speech on the Giga app is compatible with “popular screen readers”, and it comes with clear descriptions of images and non-text content. Helpful for visually impaired users.
- Adjustable Text Size: Users can customise font size and style. Increases readability.
- High Contrast Mode: Users can adjust colour contrast, helping those with visual impairments.
- Closed Captions and Transcripts: Video content within the app gets closed captions, while audio content gets transcripts, helping users with hearing impairments.
- Focus Management: For users with cognitive impairments, the app has clear focus indicators and logical navigation flow.
- Audio Description: Utilisation of assistant features in devices, for seamless app launching.
(From Left to Right) Giga app supports the device's text-to-speech features, and has text resizing that lets users increase font sizes in menu buttons and more.
Giga also extended free subscription benefits for an additional year, bringing it up to two years for PWD Giga users.
Giga also upgraded its chatbot, Gino, by appending OpenAI’s LLMs, making it more responsive and inclusive in providing guided responses to customer queries with the help of AI.
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