Huawei CEO clarifies on P10's memory speed and display issues
Huawei is coming under fire for misleading consumers on the memory speed and display of its P10 phones. Read on to find out more!
While Samsung is trying to fix the red screen issue reported by some Galaxy S8 users, Huawei is also handling some customer backlash on its P10 and P10 Plus phones.
Earlier last week, Engadget reported that some P10 and P10 users noticed their devices registering eMMC 5.1 memory speeds (~250MB/s) while others with UFS 2.0 or 2.1 chips got better memory speeds (~550MB/s to 750MB/s). To make matters worse, Huawei did not specify the type of flash memory used in the P10 models which led to speculation that the company was trying to mislead consumers.
Huawei Business Group CEO Richard Yu decided to address the issue with a post on his Weibo. According to Yu, a "serious shortage" of flash memory in the supply chain forced the company to use a mixture of eMMC and UFS memory chips for the P10 phones. Yu went on to promise customers that hardware and software optimizations will help deliver "a good real-life performance and experience" regardless of the type of memory chip used.
The memory speed isn't the only issue making customers unhappy. Some customers also realized that their P10 devices did not come with oleophobic coating on the display. The oleophobic coating was only applied to the screen protector that came with the P10. Yu denied that the company was cutting corners and said the Gorilla Glass 5's in-cell touch panel has issues with the original coating technique. The issue was apparently resolved after Huawei used a new coating technology.
Source: Richard Yu (Weibo) via Engadget
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