SIM and Singtel Cyber Security Institute train 1,000 UOB staff in cyber-scam preparedness

The SIM Academy (SIM) and Singtel Cyber Security Institute (CSI) have announced the co-development of a cyber-scam preparedness programme called “Defence Against Cyber Scams".

UOB was the first company whose staff received "upskilling and reskilling" with over 1,000 frontline branch staff getting guidance on how to prevent, identify and combat scams.

Singtel, SIM, and UOB co-developed the workshops to include common scam types and possible scam scenarios encountered by UOB’s frontline staff. These were then brought to life as participants underwent training simulations of different tactics employed by scammers such as deep fakes and phishing to harvest customers’ credentials. Participants also learnt key elements of decision-making in formulating their response when dealing with scammers.

Ng Tian Chong, CEO of Singtel Singapore, said:

All enterprises need to be equipped to deal with increasingly complex scams that deploy artificial intelligence, phishing, social engineering, and other modes of deception to trick consumers into giving away their critical personal data. This is especially imperative for banks whose customers are often targeted.

Led by trainers from Singtel and SIM, the programme is customisable to specific enterprise needs and comprises over 16 hours of interactive workshops, tabletop exercises, and assessments. Eligible businesses can receive subsidies of up to 90% of the course fees from SkillsFuture Singapore (SSG) because Singtel CSI is one of the companies appointed as SSG’s Queen Bee to provide skills development, advisory support, and curated training for local business transformation.

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