News tagged ‘singtel fire’

Tuesday, 17 Dec 2013

Five Things to Note from Investigation of Fire at Bukit Panjang Exchange

Five Things to Note from Investigation of Fire at Bukit Panjang Exchange

The SingTel Board has accepted and endorsed the findings and recommendations of the independent Board Committee of Inquiry (BCOI) on the fire at the Bukit Panjang Exchange on 9 October 2013. Here are the top five things to take note from the investigation.

Wednesday, 6 Nov 2013

SingTel Releases Preliminary Findings on Cause of Fire at the Bukit Panjang Exchange

SingTel Releases Preliminary Findings on Cause of Fire at the Bukit Panjang Exchange

The local telco's investigations showed that the fire was caused by an employee not following strict maintenance procedures, including the use of an unauthorized blowtorch. The fire was localized at the affected lead-in pipe, one of three separate pipes that houses cables connecting to customer homes and business premises.

Friday, 25 Oct 2013

StarHub Compensates Customers Affected by Fire at Singtel Exchange Building

StarHub Compensates Customers Affected by Fire at Singtel Exchange Building

StarHub announced compensation details for the 35,000 customers who were affected by the service disruption that resulted from the fire at SingTel's Bukit Panjang Exchange.

Friday, 18 Oct 2013

OpenNet Completes Restoration Work at Bukit Panjang Exchange

OpenNet Completes Restoration Work at Bukit Panjang Exchange

OpenNet has completed restoration work on the affected fibre connections at SingTel's Bukit Panjang facility. Should any new issues arise, it will be dealt with on an urgent case-to-case basis.

StarHub’s Fibre Broadband Service Fully Restored

StarHub’s Fibre Broadband Service Fully Restored

StarHub just issued a press statement that its fibre broadband service in Bukit Panjang, Choa Chu Kang and Woodlands now appears to be fully restored. Details of the compensation for affected customers will be revealed soon.

Thursday, 17 Oct 2013

SingTel Board Establishes a Committee of Inquiry Into Bukit Panjang Fire

SingTel Board Establishes a Committee of Inquiry Into Bukit Panjang Fire

The Board of Directors of SingTel announces that following the fire at the Bukit Panjang central office on 9 October 2013, it has established an independent Board Committee of Inquiry (BCOI).

Monday, 14 Oct 2013

StarHub to Focus on Full Service Restoration, More Details on Compensation Soon

StarHub to Focus on Full Service Restoration, More Details on Compensation Soon

StarHub just issued a press statement to update on the status of its fibre broadband service which are affected by the fire at SingTel's Bukit Panjang Exchange on 9 October. More details on its gesture of goodwill and appreciation to affected customers will be announced at a later date.

SingTel Compensates for Service Outage to its Customers

SingTel Compensates for Service Outage to its Customers

With all rectification works completed, SingTel has made a notice of compensation to its affected customers.

Saturday, 12 Oct 2013

StarHub Issues Update on Fibre Broadband Service Status

StarHub Issues Update on Fibre Broadband Service Status

StarHub just issued a media statement to update on the status of its fibre broadband service which are affected by the fire at SingTel's Bukit Panjang Exchange on 9 October.

SingTel's Service Recovery Efforts at Bukit Panjang Exchange (Updated)

SingTel's Service Recovery Efforts at Bukit Panjang Exchange (Updated)

SingTel held a media briefing this afternoon to update on the service recovery efforts at the Bukit Panjang Exchange. Read on for the highlights of their efforts and related updates as and when we get new notifications.

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