News tagged ‘singtel fire’
Tuesday, 17 Dec 2013
The SingTel Board has accepted and endorsed the findings and recommendations of the independent Board Committee of Inquiry (BCOI) on the fire at the Bukit Panjang Exchange on 9 October 2013. Here are the top five things to take note from the investigation.
Wednesday, 6 Nov 2013
The local telco's investigations showed that the fire was caused by an employee not following strict maintenance procedures, including the use of an unauthorized blowtorch. The fire was localized at the affected lead-in pipe, one of three separate pipes that houses cables connecting to customer homes and business premises.
Friday, 25 Oct 2013
StarHub announced compensation details for the 35,000 customers who were affected by the service disruption that resulted from the fire at SingTel's Bukit Panjang Exchange.
Friday, 18 Oct 2013
OpenNet has completed restoration work on the affected fibre connections at SingTel's Bukit Panjang facility. Should any new issues arise, it will be dealt with on an urgent case-to-case basis.
StarHub just issued a press statement that its fibre broadband service in Bukit Panjang, Choa Chu Kang and Woodlands now appears to be fully restored. Details of the compensation for affected customers will be revealed soon.
Thursday, 17 Oct 2013
The Board of Directors of SingTel announces that following the fire at the Bukit Panjang central office on 9 October 2013, it has established an independent Board Committee of Inquiry (BCOI).
Monday, 14 Oct 2013
StarHub just issued a press statement to update on the status of its fibre broadband service which are affected by the fire at SingTel's Bukit Panjang Exchange on 9 October. More details on its gesture of goodwill and appreciation to affected customers will be announced at a later date.
With all rectification works completed, SingTel has made a notice of compensation to its affected customers.
Saturday, 12 Oct 2013
StarHub just issued a media statement to update on the status of its fibre broadband service which are affected by the fire at SingTel's Bukit Panjang Exchange on 9 October.
SingTel held a media briefing this afternoon to update on the service recovery efforts at the Bukit Panjang Exchange. Read on for the highlights of their efforts and related updates as and when we get new notifications.