Just a week ago, we reported that some PlayStation 4 owners were experiencing a "Blue Light of Death", where their consoles would not work properly. Now, a number of Xbox One owners are reporting that their consoles are faulty. Specifically, the Blu-ray disc drive would emit a clicking and grinding noise whenever a disc is inserted, and more importantly, would not read the discs properly. Therefore rendering owners not being able to play disc-based games.
The above video illustrates the problem and the clicking and grinding noise. Readers with any sense of mechanical sympathy be forewarned, the clicking and grinding noises are not pleasant.
Microsoft has yet to confirm or comment just how widespread this issue is, except for saying that it only affects a "small number" of owners. A Microsoft spokesperson has also reaffirmed the company's commitment to taking care of its customers.
"We know that with a hardware launch of this magnitude customers will have questions and we have many avenues for customers to get the answers they need and get back in the game as soon as possible. Rest assured we plan to take care of our customers."
"Any customer who believes they are experiencing an issue with their Xbox One should reach out to us. There are many avenues available for customers to get in touch with us including:
1. Talking to a live customer support person that can call you back if you don't want to wait
2. Xbox.com for support pages and forums
3. On Twitter with @XboxSupport
4. There are also Help and diagnostics on the console by saying ‘Xbox Help'"
According to reports, Microsoft would even go so far as to provide a replacement console straightaway without having owners returning their own ones first. If true, that is a pretty nice gesture. Hopefully this drive issue is not as prevalent as the Xbox 360's infamous RRoD.