Kroll Ontrack, a provider of information management, data recovery and legal technologies products and services has recently announced a partnership with Western Digital. WD portable drives (My Passport Ultra and My Passport Slim) bought in Singapore will now come with Kroll Ontrack's Ontrack Data Recovery Support Pack, which covers one data recovery attempt in the event of data loss.
“Data loss can take anyone by surprise at any time, so the Ontrack Data Recovery Support Pack ensures that you are prepared if an unsuspected data loss occurs. The service covers an expert data recovery performed by experienced professionals in Singapore's most advanced data recovery clean room environment,” said CK Lee, Country Director Asia, Kroll Ontrack."
Customers who need to have their data recovered from a malfunctioning portable hard drive will be able to access a service portal to view the status of the recovery process, as well as its evaluation report. Take note however, that installed software can't be recovered, only data files like office documents, images, database files, etc., can be recovered by the service.
The Kroll Ontrack Data Recovery Support Pack service only covers WD portable hard drives bought from authorized channels in Singapore, and only three years from the equipment purchase or invoice date.