It may be the biggest thing in social networking, but users appear to be dissatisfied with Facebook. The many changes, from the interface tweaks to privacy concerns have taken their toll on the most visited website, though with no equivalent social networking competitor on the horizon, the bottomline won't be too much affected, for now.
PC World - The American Customer Satisfaction Index, conducted by the University of Michigan’s business school, this year included social networks for the first time. Wikipedia and YouTube escaped with decent ratings — 77 points and 73 points out of 100, respectively — but Facebook fared poorly with 64 points. That puts the world’s most visited website in the bottom 5 percent of private sector companies in the survey.
Click here for the full story.