StarHub, in collaboration with Asurion today introduced Singapore’s first mobile phone after-sales support plan for its mobile post-paid customers. With SmartSupport, customers can easily seek remote technical support for their phone, or replace a defective or misplaced phone in as quick as four hours. In addition, they can use the SmartSupport mobile app to back up phone data in the cloud as well as enjoy a suite of mobile security and privacy utilities.
Customers who have technical issues with their phone can call the SmartSupport helpdesk experts who will provide remote troubleshooting or offer essential tips on getting started with a new phone, such as importing mobile contacts and discovering new features. The SmartSupport hotline is open from 8am to 12midnight daily and will operate round-the-clock by the end of the year.
If a SmartSupport user needs to swop or replace the enrolled phone, he or she can initiate a service request by calling the SmartSupport hotline. For successfully processed service requests before 2pm from Monday to Saturday, the customer will receive the replacement phone in as soon as four hours within Singapore. The service is also available if the customer loses the phone overseas.
StarHub also recognises that mobile users are even more concerned about the personal information stored in their phone. Using the SmartSupport app and web portal at www.starhub.com/smartsupport, customers can enjoy a data backup service that stores contacts, photos and videos in the cloud as well as conveniently retrieve backed-up content and transfer them to the replacement mobile phone. Other features include locating the misplaced phone, remote wiping of data and scanning the phone for malware and malicious apps.
From 27 September 2013, customers who sign up for or renew their StarHub Mobile post-paid plan with a new Samsung Galaxy Note 3 or Samsung Galaxy S4, can subscribe to SmartSupport. The service will be available for any new mobile phone purchase from StarHub by November 2013.
*International shipping charges apply; local delivery is free-of-charge
**Subject to time of request and delivery location
***Due to certain OS restrictions, features may not be compatible across all mobile platforms
All images accredited to StarHub.