SingTel: Server Glitch Caused Intermittent Mobile Data Access, Service Restored Within 20 Minutes

SingTel: Server Glitch Caused Intermittent Mobile Data Access, Service Restored Within 20 Minutes

Thanks to a tip off from a reader, we were alerted to some customers' feedback on SingTel Facebook Page on difficulties accessing mobile data services in the late morning.

We reached out to SingTel for verification and a company spokesperson issued the following statements:

SingTel - “Some customers may have experienced intermittent difficulties with mobile Internet access at approximately 11:05am due to a server glitch. A backup server was automatically activated and we advised affected customers that they could continue to access data services by restarting their mobile phones. Our fully redundant system restored itself and all data services were normalised within 20 minutes. Voice and SMS services continued to operate normally during this time.”

Apparently, a server glitch led to intermittent mobile data access for some SingTel customers. Fortunately, the telco's backup system was activated and service was normalized within 20 minutes. The company spokesperson stressed that this is not considered a service outage.

This incident happened one day after a call processing software issue caused a five-hour service outage for M1. Many customers were unable to send text messages, make voice calls or access mobile data services. 

SingTel customers shared on the telco's Facebook Page that they were unable to access mobile data services earlier this morning. <br>Image source: SingTel Facebook Page

All News Categories

News for Past 12 Months

Subscribe to HWZ Here!

Subscribe now to receive latest tech news, articles and promotions straight to your inbox!
By signing up, you indicate that you have read and agreed to the and .

Obsessed with technology?
Subscribe to the latest tech news as well as exciting promotions from us and our partners!
By subscribing, you indicate that you have read & understood the SPH's Privacy Policy and PDPA Statement.