SingTel Revising Excess Data Charges for BroadBand on Mobile Plans from July (Update)

SingTel Revising Excess Data Charges for BroadBand on Mobile Plans from July (Update)

*Update at 6.00 pm : A SingTel spokesperson just responded to our query. Here's the official statement:

"The information was erroneously posted on our website and has since been removed. We apologise for any confusion the incorrect information may have caused. 

We assure our customers that they will be informed in advance of any changes in service plans. They can still enjoy excess data rate at $5.35/GB, capped at $94/month for unlimited usage. This rate is part of a promotion that was supposed to end on 1 Jan 2013, but that has been extended until further notice."


Originally reported at 3.45 pm:-

Image source: SingTel FAQs webpage

It's common for telcos to include promotional rates for many of their services today, but when it comes to the end of the promotional period, consumers seem to be kept in the dark about it - sometimes.

Thanks to a HardwareZone forum member post on the thread titled "Singtel Fiber Deals", we were informed on SingTel's plans to increase the excess data charges for its BroadBand on Mobile plans.

Currently, subscribers are charged $5.35 for every 1GB of excess data and have a data cap of $94 per month. With effect from July 2013, SingTel will be charging double the rates; $10.70/GB  with a data cap of $188/month.

Image source: HardwareZone forum member JC0206

We did a check with the other two telcos (M1 and StarHub) and were informed that there will be no price revisions at this point in time. M1 is still charging $5.35 per GB and has a data cap of $94.16. For StarHub, it is charging promotional rates (valid till 31 December 2013) of $6.42 per GB (U.P $8.56) up to a data cap of $64.20/month (U.P $85.60).

While we acknowledge that the current charges are promotional rates, we feel that consumers should be informed of the upcoming price revisions. With less than three weeks to July, we wonder if SingTel is doing anything to inform its customers. We've reached out to SingTel for comments on this issue and will update this section when they respond. 

If you recall, we broke the news on StarHub's decision to revise its charging system for local voice and video outgoing calls two months ago. To inform its subscribers on the revision, StarHub updated its website to reflect the new billing method and placed a notice in the next three bills starting from April 2013.

Sources: HardwareZone Forum Thread, HardwareZone Forum Member Post, SingTel

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