Despite stating that "it is not a quality problem", Samsung reportedly told The Korea Herald that a software fix is on the way. This came after the Korean company received numerous feedback from its customers about red-tinted displays in Korea and the U.S. Scheduled to be rolled out at the end of the month, the software update will enable users to make color adjustments more minutely.
“Because there are some complaints about the red-tinted screens, we decided to upgrade the software next week for all Galaxy S8 clients,” a Samsung spokesperson told The Korea Herald.
Since news spread about the red-tinted displays, different industry experts have stepped forward to offer their explanations on the issue. An industry expert told The Investor that these issues are common among phones and it is related to the manufacturing process. It is also tougher to deposit the luminescent organic materials evenly on OLED panels, which can cause discoloring.
While another industry expert believes the issue could be solved with a software update, an anonymous factory staff claimed otherwise. The staff said that the software update is just an interim measure as the issue is likely related to uneven appliance of pixels. A professor also doubted that the software update is the silver bullet to the issue.