Samsung received "26 false reports" of Note7 fires, one of which is from Singapore
Samsung said that it has received "at least" 26 false reports of the Galaxy Note7 exploding in 15 countries which include Singapore, Philippines and Vietnam. Read on to find out more!
As part of its efforts to regain consumer confidence in its brand, Samsung stated that some of the reports about its Galaxy Note7 devices exploding turned out to be false.
According to the South Korean company, there are "at least" 26 false reports of the Galaxy Note7 exploding in 15 countries. Of the 26 incidents, Samsung found no fault with the devices in 12 cases. In 7 cases, the victims could not be contacted and in another 7 incidents, the reports were either cancelled or the devices were thrown away.
In the U.S alone where regulators said that there were 92 incidents, Samsung claimed that nine reports were not true. Other false reports also surfaced in South Korea, France, the U.K, Canada, Singapore, Philippines, Turkey, Vietnam, Crotia, Romania, Iraq, Lebanon, the UAE and Czech Republic. In Singapore, Samsung stated that a user could not substantiate his report of throwing the handset out of the car when it caught fire.
Samsung is currently having a local exchange programme for consumers in Singapore. For consumers who have yet to join the exchange programme, Samsung will be rolling out a software update to limit the maximum battery charge to 60% as a precautionary measure.
Source: ZDNet, Samsung Mobile Singapore's Facebook Page
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