Research in Motion (RIM) got hit by one of its largest service outage, affecting millions of BlackBerry users on a global scale.
In a move to quell customer dissatisfaction across the globe, RIM founder Mike Lazaridis issued a public apology on video, acknowledging the massive outage. "I apologize for the service outages this week," Lazaridis said. "We've let many of you down."
The service outage started on Monday in the Middle East, Europe and Africa, and by Tuesday, it affected users in South America and Asia. The United States and Canada were not spared, with intermittent usage being reported from users in both countries by Wednesday.
According to RIM, the service outage was attributed to a core switch failure within RIM’s infrastructure. RIM has been updating its service recovery since Monday, and by Thursday 13th October 9:00 (GMT-5), BlackBerry services have been resumed globally, though the company cautions that some customers in Canada and Latin America may still see intermittent message delays.
Source: Research in Motion