OpenNet has completed restoration work on the affected fibre connections at SingTel's Bukit Panjang facility. Should any new issues arise, they will be dealt with on an urgent case-to-case basis.
The fire which broke out in the cable vault in SingTel's Bukit Panjang exchange last Wednesday damaged 81 of OpenNet's fibre cables. This affected approximately 23,000 fibre strands and disrupted service for about 48,000 fibre connections. Since the incident, OpenNet has been working round the clock with its Key sub-contractor (KSC) and its Requesting Licensees (namely Nucleus Connect, SingTel, M1 and ViewQwest) to restore affected fibre connections as soon as possible.
All the damaged cables were repaired and affected fibre strands re-routed by last Friday. However, the restoration work for a small portion of affected fibre connections took longer than expected due to unforeseen complications. At no time were the services of one Requesting Licensee prioritized over another. The restoration process at the fibre layer is an intensive one and involves splicing of each affected strand of damaged fibre and re-routing of each affected fibre connection individually.
To elaborate, OpenNet does not have visibility of the status of an active end-user’s fibre connection nor does OpenNet receive any information from its Requesting Licensee that identifies the Retail Service Provider that serves a particular connection. Only the Requesting Licensees with their active monitoring equipment have visibility on whether an end-user’s fibre connection is functional. In order for OpenNet to respond effectively to connectivity issues, OpenNet and the Requesting Licensee must work in close conjunction to assess and resolve these issues.
OpenNet sincerely apologizes for the inconvenience caused by this service disruption.