M1: Software Bug the Cause of Intermittent 3G Data Issues

M1: Software Bug the Cause of Intermittent 3G Data Issues

Image source: M1 Facebook Page 

Hours after some M1 customers reported intermittent access issues with mobile data, the telco released a statement to confirm that the issue had been resolved as of 2PM yesterday. Apparently, voice calls, text messaging and 4G data services were not affected.

M1's preliminary findings suggest that a software bug prevented some customers from connecting to the mobile data network. The telco also stated the problem started at about 8AM yesterday morning "following a scheduled network upgrade" on Sunday's night.

The previous 3G service disruption on 16th October was due to to a radio network controller that the telco upgraded. This is the second time in two months that M1 customers had their 3G services disrupted in the morning.

Source: M1 Facebook Page

All News Categories

News for Past 12 Months

Subscribe to HWZ Here!

Subscribe now to receive latest tech news, articles and promotions straight to your inbox!
By signing up, you indicate that you have read and agreed to the and .

Obsessed with technology?
Subscribe to the latest tech news as well as exciting promotions from us and our partners!
By subscribing, you indicate that you have read & understood the SPH's Privacy Policy and PDPA Statement.