M1 Adopting One Minute Minimum Charge For Voice & Video Calls; Doubling Excess Data Charges

M1 Adopting One Minute Minimum Charge For Voice & Video Calls; Doubling Excess Data Charges

From 1st January 2014, M1 will introduce a one-minute minimum charge on all outgoing local voice and video calls on Per Second Billing plans, with each additional second after that billed as usual. The move is similar to the policy adopted by StarHub earlier this year.

The affected plans will be:

  • SunLite
  • SunSaver
  • SunSaver Plus
  • SunMax
  • SunMax Plus
  • Talk All U Can
  • DIY
  • ValueSurf/+
  • LiteSurf/+
  • ExtremeSurf/+
  • MaxSurf+
  • iPhone Value/+
  • iPhone Lite/+
  • iPhone Extreme/+
  • iPhone Max/+
  • iPhone Unlimited
  • MessageSurf/+
  • BlackBerry MessageSurf/+
  • BlackBerry Student 100/300
  • SuperPac

On the same day, M1 will also be doubling its excess data charges, with excess usage charged at $10.70 per GB and capped at $188.32 per month, up from the current $5.35 per GB and capped at $94.16 per month.

We reached out to M1 for a comment regarding the price revisions and received a response from Assistant General Manager of Corporate Communications, Chua Hian Hou:

“M1 is committed to provide quality services and value to our customers. While we have continuously invested to enhance our network performance and reliability, calling rates have remained unchanged for over 10 years. We have also increased the bundled value of our customers’ service plans over the years, such as more voice minutes and SMS, as well as faster surfing speeds. These changes may impact a small number of customers who use in excess of their bundles. Our customers will be notified of these changes via their December bill statement. Customers can find out more about the tariff revisions as well as the applicable mobile and mobile broadband plans on www.m1.com.sg/psb and www.m1.com.sg/datacharges. To monitor their voice and data usage, customers can download the free My M1 App from the Apple App Store and Google Play.”

Source: M1

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