Kingston Initiates KingstonCare Service in Singapore
HSINCHU, Taiwan - Reliable server memory modules with efficient and quality service can largely reduce costly unplanned downtime. To provide better products and services in Singapore, Kingston today announces to initiate KingstonCare service in Singapore. With a component-locked build of materials determined to work perfectly in each system, Kingston’s server memory modules guarantee to be compatible with all of today's server diagnostic pre-failure warning software. Now, Kingston offers KingstonCare, a free, comprehensive suite of tools and services for its customers, to reduce any potential server downtime.
KingstonCare is an extension of Kingston’s dedication to quality after-sales customer service. An easy-to-use website (http://kingstoncare.com/tools/tools_asia.asp) is also provided to take the work out of submitting service requests. KingstonCare service includes:
If a server or workstation with Kingston memory installed requires service as a direct result of the Kingston module, Kingston will reimburse Kingston's appointed service provider or contracted service agent for billable charges related to the event.
Kingston's advance RMA (Return Merchandise Authorization) process offers a convenient and easy way to return our server memory products should you require an immediate replacement. To receive an RMA, follow these simple steps:
- Contact Kingston Tech Support hotline or your distributor
- Describe the memory problem
- Receive the Kingston Case Number and RMA Number
- Send the part back to your distributor with the Kingston Case Number and RMA Number written on the box.
Kingston will then process your request and a new replacement part will be dispatched to you through distributors immediately. For those who need a replacement urgently, Kingston offers a convenient advance replacement policy - through your distributor, a cross shipment can be arranged.
Kingston understands the risk involved in adding memory to a server. Servers need to be up and running, day in, day out – you can't afford for a memory failure to slow you down. For additional protection for qualified KingstonCare program participants, Kingston can place a safety stock of spare server modules at your location to use in the event of a Kingston memory failure.