Japanese telco will staff new phone shop with only robots
Japanese telco will staff new phone shop with only robots
Remember how the World Economic Forum’s job security report said that we will lose five million jobs by 2020? That has to start somewhere, and somewhere is none other than Japan. SoftBank, a major Japanese telco, announced that they will staff a new mobile phone store with Pepper robots, and no one else.
The store will go live in Japan come 28 March 2016, and the robots in the experimental Pepper Phone Shop will oversee your entire phone shopping experience. According to Engadget, this includes the basic duties such as giving directions and advice, making small talk, and even signing a phone contract with the telco itself. If you’re into Isaac Asimov novels, this is precisely what automated nightmares are made of.
If you think Pepper the robot looks harmless, then the machines have already won half the battle for employment. Business Insider’s report has SoftBank saying that Pepper is “the world’s first personal robot that has its own emotions”, and it’s primarily used as a home companion or as a replacement for basic responsibilities in corporate, retail, and customer service. A total of 7,000 Pepper units were sold out by Christmas-time last year.
Pepper’s makers, SoftBank and IBM, announced that they are moving forward with making a Watson-powered version of Pepper during CES 2016. Watson is an IBM technology capable of “cognitive computing”; the robot will become a learning version of its peers. It will be able to analyze data by tapping into social media, video, images and text, make personal recommendations, or understand human language.
According to Forbes, SoftBank is the 62th largest company in the world, with their origins and main market in Japan. They were also one of the earlier official iPhone carriers for Japan, before rivals like NTT DoCoMo and KDDI Corp started retailing the Apple smartphone. Automating an entire mobile phone store isn’t just for novelty’s sake when a multinational telco is trying to make it happen.
Source: Engadget