Internet services in Jurong West will be fully restored this afternoon
A cut fiber optics cable in Jurong West left at least 3,500 end-users without Internet connectivity since yesterday afternoon. The same Internet service outage in the Jurong West area will only be fully restored this afternoon, according to multiple service providers.
Those affected were located around Jurong West, Boon Lay and Corporation Road, according to initial reports by The Straits Times.
As of this morning, multiple ISPs have been updating their users with their restoration progress via social media avenues. In summary, there were more cut cables discovered, and most ISPs expect full restoration of Internet services to be completed by this afternoon, 12th April 2017.
Below are the ISPs' responses thus far.
Fiber operator NetLink Trust also released a statement on their website yesterday, stating that repairs and restoration were already underway.
“NetLink Trust received reports of a fibre service interruption at approximately 1630 hours. Service interruption was reported around the vicinity of fibre service interruption at approximately 1630 hours. Service interruption was reported around the vicinity of Jurong West, Boon Lay and Corporation Road. A fibre cut was subsequently confirmed to be at a worksite along Boon Lay Avenue. This incident was caused by a fibre cut was subsequently confirmed to be at a worksite along Boon Lay Avenue. This incident was caused by a third party contractor doing piling works. More than 3,500 end-users may have been affected.
NetLink Trust has deployed recovery teams onsite and emergency service restoration is underway. Services will be progressively restored by tomorrow morning.
NetLink Trust is working with all relevant parties including the Internet Service Providers to ensure that the service to the affected areas will be restored as soon as possible. Affected individuals and members of the press can monitor NetLink Trust’s website (www.netlinktrust.com), where updates will be posted as soon as information becomes available.”’