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Full details of Samsung Singapore's Galaxy Note7 exchange/refund program

By James Lu - on 23 Oct 2016, 2:41pm

Full details of Samsung Singapore's Galaxy Note7 exchange/refund program

Note: This article was first published on 18th October 2016.

After discontinuing the Galaxy Note7 last week, Samsung Singapore announced an exchange/refund program for all Note7 customers, regardless of whether they purchased it through a Samsung experience store, telco (both on contract and directly), consumer electronics store, or authorized retailer.

Galaxy Note7 customers who opt to exchange their device for a Galaxy S7 edge, valued at $1,098, will receive an additional cheque for $250. Those who opt for a refund will receive the full retail value of the Galaxy Note7 of $1,168 in a cheque.

Samsung will also refund the full retail value of the following original Samsung Galaxy Note7 accessories in exchange for the return of these accessories:

  • Galaxy Note7 S View Standing Cover
  • Galaxy Note7 Clear View Cover
  • Galaxy Note7 LED View Cover
  • Galaxy Note7 Leather Cover
  • Galaxy Note7 Clear Cover
  • Galaxy Note7 Keyboard Cover
  • Galaxy Note7 Back Pack

The home delivery service provider will verify that the returned accessories are from the list of original Samsung Galaxy Note7 accessories before providing the refund.

Samsung Concierge customers who opt to exchange their Galaxy Note7 device for the Galaxy S7 edge will have their Samsung Concierge services transferred to their Galaxy S7 edge and updated to take effect from the date of the exchange. Samsung Concierge customers who choose to receive a refund for their Galaxy Note7 will receive a refund of $38 for their Samsung Concierge in cheque.
 

How to get your Exchange or Refund

From 26 October 2016 until 6 November 2016, Galaxy Note7 customers can visit www.samsung.com/sg/note7exchange to select their preference for an exchange or a refund, and provide their details for a free home delivery to pick up your Note7 and any accessories, as well as deliver your S7 Edge if you opted for an exchange. The free home delivery is offered whether the Galaxy Note7 customer chooses an exchange or a refund.

Galaxy Note7 owners will be able to indicate the following on the website.

  1. Select Exchange or Refund
  2. Select preferred Galaxy S7 edge colour for Exchange customers, subject to availability
  3. Select the original Samsung Galaxy Note7 accessory to be refunded
  4. Select preferred time slot from available home delivery slots

The system will register the transfer of Samsung Concierge service for Samsung Concierge customers who opt for exchange, and it will register the refund for Samsung Concierge customers who opt for refund.

Customers will need to provide the following details when logging in to arrange for the exchange or refund.

  1.  Full name as per bank account
  2. NRIC or FIN number
  3. Mobile contact
  4. Email address
  5. Home delivery address

During the home delivery, customers will receive the cheque(s) for the amounts due to them, in exchange for the Galaxy Note7 device and any applicable original Samsung Galaxy Note7 accessories to be returned.

All Galaxy Note7 customers are required to back up their data using Samsung Smart Switch (http://www.samsung.com/sg/support/smartswitch/), delete any data or other personal material stored in the device, and reset their device ahead of the home delivery.

Galaxy Note7 owners who are considering holding onto their phone are highly encouraged to register for an exchange/refund regardless, as the website for exchange/refunds will only be available until 6th November. If your phone has problems after that date, you will have to call Samsung Singapore directly to try to arrange an exchange/refund. A spokesperson for Samsung Singapore said, "we encourage everyone to arrange for the exchange or refund through the system."

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