Apple Offers 7-day App Store Refund Policy for Taiwan
In June, the Taipei City Government has urged Apple and Google to make changes in return policies for their cell phone software programs within a limited timeframe. "Based on the provisions of the Consumer Protection Act, mobile phone users are entitled to a seven-day period to test-use the software downloaded to their phones, and they can ask for a refund any time during this period," Taipei City Government Regulations Committee chairman, Ching-Yuan Yeh said in the press conference. Because Apple and Google don't have such a policy, they are in violation of the Consumer Protection Act, and could be fined an amount ranging from NT$6 to $1.5 million.
As reported in PCWorld, Apple has complied and is now allowing customers to receive a refund within a seven-day period after buying a product.
To quote the tweaked terms and conditions for the Taiwan App Store:
YOU MAY CANCEL YOUR PURCHASE WITHIN SEVEN (7) DAYS FROM THE DATE OF DELIVERY AND ITUNES WILL REIMBURSE YOU FOR THE AMOUNT PAID, PROVIDED YOU INFORM ITUNES THAT YOU HAVE DELETED ALL COPIES OF THE PRODUCT. UPON CANCELLATION YOU WILL NO LONGER BE LICENSED TO USE THE PRODUCT. THIS RIGHT CANNOT BE WAIVED.
On the other hand, in late June, the Taipei City Government has stated that it will fine Google NT$1 million for its non-compliance. Currently, Google allows a 15-minute window for customers to receive a refund after a purchase.
According to the PCWorld report:
Google said it has not made any change to its Android Market refund policies and disagrees with the city's interpretation of the consumer protection act, according to a company statement. Google is currently appealing the city government's fine through the Taiwanese legal system.
Both groups are currently in talks. The city government has given Google two weeks to make the changes to the Taiwan Android Market, before deciding on further action.