SingTel Restores SMS Services, Cause Remains Unknown

SingTel Restores SMS Services, Cause Remains Unknown


*Updated at 3.50PM: SMS services have been restored. Some apps which use SMS may take a little longer to come back online. We've reached out to SingTel on the cause of the SMS outage, but were told that there is no information on it at the moment. We will update this section when we have the information.

Originally reported at 2.30PM

SingTel posted on its Facebook Page that some of its customers are experiencing intermittent difficulties in sending and receiving SMS messages.

In a post thirty minutes ago, the telco stated that its engineers are investigating the issue and are working to restore the service as quickly as possible.

The SMS outage is untimely as SingTel just released the findings and recommendations by the Board Committee of Inquiry (BCOI) last evening. While this incident may not be related to it, SingTel is going through a phase of change and updating its service routines and policies.

The BCOI was set up to investigate the fire incident at Bukit Panjang Exchange on 9th October. In the report, SingTel was commended for having a robust core network architecture with a high degree of resilience against incidents such as the fire.

Source: SingTel Facebook Page (1) (2)

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